Faqs
Orders & Shipping
1. How long does it take to process my order?
Orders are typically processed within 1–3 business days. Custom or personalized jewelry may require additional processing time.
2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
3. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary depending on your location.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method. We may also offer free shipping promotions from time to time.
5. Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, please contact our customer service team as soon as possible. We will do our best to assist you.
Returns & Exchanges
1. What is your return policy?
We accept returns within 30 days of delivery for eligible items that are unworn, unused, and in their original packaging.
2. Can I exchange an item?
Yes. Exchanges are available for eligible products, subject to stock availability.
3. Are personalized or custom-made items returnable?
Unfortunately, personalized, engraved, or custom-made jewelry cannot be returned or exchanged unless there is a manufacturing defect.
4. How do I start a return?
Simply contact our customer support team with your order number, and we will provide return instructions.
5. Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Product Information
1. What materials are used in your jewelry?
A: Our jewelry is crafted from high-quality materials, including sterling silver, gold-plated silver, stainless steel, natural gemstones, and other premium components. Material details can be found on each product page.
2. Is your silver jewelry hypoallergenic?
Most of our silver jewelry is nickel-free and designed to be hypoallergenic. However, customers with extremely sensitive skin should review product specifications before purchasing.
3. Will silver jewelry tarnish over time?
Sterling silver may naturally tarnish when exposed to air, moisture, or certain chemicals. Regular cleaning and proper storage can help maintain its shine.
4. Are the product photos accurate?
We strive to display our products as accurately as possible. Slight variations in color, size, or appearance may occur due to lighting, screen settings, or handcrafted details.
5. Do you offer personalized jewelry?
Yes, selected items can be customized with names, initials, dates, or special messages. Customization options are available on eligible product pages.
Payments & Discounts
1. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
2. Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways to protect your personal information.
3. Can I use more than one discount code?
Only one promotional code can typically be applied per order unless otherwise stated.
4. Why isn't my discount code working?
Discount codes may have expiration dates, minimum purchase requirements, or exclusions. Please review the promotion terms carefully.
5. Do you offer first-order discounts?
Yes, we occasionally offer special discounts for new customers. Subscribe to our newsletter to receive the latest offers.
How can I contact customer service?
We’re happy to help with any questions or concerns!